Q: I have a question, how do I contact you?
A: Please call or text us at 858-384-7057 (we do NOT answer Unknown or Caller ID blocked calls) or e-mail email@example.com.
A: We use customer names, addresses, e-mail addresses, credit card information and phone numbers ONLY to process and verify orders and ensure they are properly filled and delivered to the correct address. We never disclose or sell customer information for any reason. Credit card information is automatically erased 30 days after order date.
Q: I am ordering a gift to be delivered directly to the recipient. Will a receipt be inside the package?
A: No. Because many AutographsForSale.com orders are gifts, receipts are sent via e-mail only. The actual package will not include any invoice or receipt.
Q: Do your items come framed?
A: Some items are already framed, as stated in the description and title. 8x10, 11x14 and 16x20 inch photos are standard size, so mats and frames should be available at local stores such as Michaels or Target. Unframed 16x20 photos have the option to add matting and framing for an additional fee as shown on the listing. FRAMED ITEMS ARE NON-RETURNABLE.
Q: Do your items come with display cases?
A: Every autographed baseball, golf ball or hockey puck purchased comes with a free plastic display holder. Please see our Display Cases and Holders section to see dozens of options for all sorts of sports memorabilia.
Q: Why don't you offer free shipping?
A: Because there is no such thing as "free shipping." There is a significant (and constantly increasing) cost to packaging, postage and insurance that all internet retailers must account for with shipping fees OR include in the product price. We choose not to hide this cost with "free shipping." Instead we price our products fairly with respect to the total delivered amount of your order. You may run across our products on our eBay Store and notice we offer "free shipping." This is because 1) eBay rewards "free shipping" with higher visibility, 2) we add S&H to the price and usually a little more and 3) we ship eBay orders with the least expensive shipping method possible, unlike website orders. Just about anything we offer on eBay will be less expensive on AutographsForSale.com, especially if you buy multiple items.