Questions? Call or text 858-384-7057 (open 9-5 PST daily)

Frequently Asked Questions

Q: What is your privacy policy?
A: We use customer names, addresses, e-mail addresses, credit card information and phone numbers ONLY to process and verify orders and ensure they are properly filled and delivered to the correct address. We do not have a mailing list of any type. We do not disclose or sell customer information to other companies for any reason. Credit card numbers are automatically erased 30 days after order date. Our website is hosted by Yahoo, you are welcome to review the Yahoo Small Business privacy policy.

Q: I am ordering a gift to be delivered directly to the recipient. Will a receipt be inside the package?
A: No. Because many orders are gifts, the only receipt is sent electronically to the e-mail address provided; the actual shipment will not include any invoice or receipt.

Q: Do your items come framed?
A: Some items are already framed, as stated in the description and title. 8x10, 11x14 and 16x20 inch photos are standard size, so mats and frames should be available at your local stores. FRAMED ITEMS ARE NON-RETURNABLE.

Q: Do your items come with display cases?
A: Every autographed baseball, golf ball or hockey puck purchased comes with a free plastic display holder. Please see our Display Cases and Holders section to see dozens of options for all sorts of sports memorabilia.

Q: Why don't you offer free shipping?
A: Because there is no such thing as "free shipping." There is a significant cost to packaging, postage and insurance that all internet retailers must account for with shipping fees OR include in the product price. We choose not to hide this cost with "free" shipping. Instead we price our products fairly with respect to the total delivered amount of your order.

Q: I have a question about an autographed item that have, can you help?
A: Due to so many people being inconsiderate and ungrateful we no longer provide this service. E-mails and voice mails requesting such help will not be returned. Sorry for any inconvenience.
A written certificate of authenticity is provided with each autographed collectible, as required by law.
All autographs are guaranteed authentic for LIFE. Autographed baseballs, golf balls and pucks come with free plastic holders.