| FREQUENTLY ASKED QUESTIONS Q: How do I know your autographs are authentic? A: Every autograph was obtained 1) in person by us or one of our associates; 2) by a company such as Mounted, Steiner, TriStar or UDA that arranged a paid signing; or 3) by one of our hand-picked, exhaustively screened wholesale sources. Q: Will I get a Certificate of Authenticity (COA) with my item? A: Yes. Each autographed item is accompanied by a COA from AutographsForSale.com OR the company that obtained or authenticated the signature. All items come with a lifetime guarantee of authenticity. Opinions from third party authentication services James Spence (JSA) or PSA/DNA are acceptable for refund ONLY IF BOTH COMPANIES decline to authenticate. This policy is due to the documented incompetence of ALL third party authenticators. Please see Autograph Alert to educate yourself about third party authenticators or feel free to contact us for further information. Please also see the numerous Better Business Bureau complaints about PSA/DNA. Q: Why should I buy here? A: Unlike our competitors, at AutographsForSale.com we DON'T DROP SHIP! Every item you see here is IN STOCK AND READY TO SHIP IMMEDIATELY. If you have a specific question about our products or your order's shipping status, we can answer it without having to call some other company's warehouse. We stand behind our products because we OWN our products and we take pride in shipping quickly and providing superb customer service. Q: What is your return policy? A: Unframed, unpainted items excluding display cases shipped within the US carry an unconditional 7 day guarantee. If you return the product undamaged within 7 days of receipt with the original COA you will receive credit or refund less shipping fees. INTERNATIONAL ORDERS, SHIPPING FEES, APPAREL, DISPLAY CASES, FRAMED OR HAND PAINTED ITEMS ARE NON-REFUNDABLE. Orders returned due to customer error, inaction or refusal will be charged a 25% restocking fee. Returns received after the 7 day period MAY be accepted for refund less a 25% restocking fee at our discretion. For customer service please e-mail sales@autographsforsale.com or call 858-384-7057. Q: Will I get the exact same 8x10 photo shown? A: The scans for some signed 8x10 photos are REPRESENTATIVE ONLY. The actual photo you receive will be of equal or better quality, but may be a different pose or be signed with a different color pen. For sports photos, the player will be depicted with the same team shown. Please e-mail questions about specific poses. Q: What forms of electronic payment do you accept? A: American Express, Discover, MasterCard, Optima, Visa and PayPal (PLEASE NOTE: PAYPAL ORDERS CAN ONLY BE SHIPPED TO A CONFIRMED ADDRESS IN THE UNITED STATES). Q: I'm not comfortable using my credit card on the internet. Can I still order? A: This Yahoo-hosted site uses 128 bit encryption so chances of your info being stolen are extremely remote. However, you may place phone orders at 858-384-7057. Q: I am ordering a gift to be delivered directly to the recipient. Will a receipt be inside or attached to the package? A: No. Because many AutographsForSale.com orders are gifts, the only receipt is sent electronically to the e-mail address provided; the actual shipment will not include any invoice or receipt. Q: Do your items come framed? A: Some items are already framed, as stated in the description and title. Other items can be custom framed in less than 2 weeks; e-mail us the item(s) you are interested in having framed and we will promptly provide details. FRAMED ITEMS ARE NON-REFUNDABLE. Q: Do your items come with display cases? A: Every autographed baseball, golf ball or hockey puck purchased comes with a free hard plastic cube display holder. Display cases for larger items such as basketballs, footballs and mini helmets can be purchased via special order, e-mail us for current availability and pricing. Q: I'm looking for an autograph not on your site. Can you get it for me? A: Possibly. E-mail a detailed description of what you're looking for to receive a prompt reply. SHIPPING RATES Domestic orders normally will be shipped USPS Priority Mail or FedEx Ground. 99% of orders ship the same or next business day. Unlike our competitors, we almost never drop ship, we try to stock everything we sell. Domestic orders can be expedited via Overnight or 2nd Day. International orders ship via USPS Priority Mail International (fast) or Express Mail International (faster).
FEDEX GROUND OR USPS PRIORITY MAIL TO CALIFORNIA |