| FREQUENTLY ASKED QUESTIONS Q: How do I know your autographs are authentic? A: Because many of our competitors knowingly or unknowingly sell fake autographs, authenticity is our #1 concern. We stake our hard earned reputation on every autograph we sell. Every autograph you see here was obtained 1) in person by us or one of our representatives; 2) by a company such as Mounted, Steiner, TriStar or UDA that arranged a paid signing; or 3) by one of our hand-picked, exhaustively screened wholesale sources. We don't buy autographs to resell unless we are certain of authenticity! If you don't believe it, just send us an e-mail. Q: Will I get a Certificate of Authenticity (COA) with my item? A: Yes. Each autographed item is accompanied by a COA from AutographsForSale.com OR the company that obtained or authenticated the signature. All items come with a lifetime guarantee of authenticity. If you provide a written opinion from a reliable source such as the celebrity's agent or estate that your autographed item may not be authentic, we will provide a full refund. However, opinions from third party authenticators such as James Spence (JSA) or PSA/DNA are NOT ACCEPTABLE for refund due to the documented incompetence of ALL such companies. Please see Autograph Alert to educate yourself about third party authentication or contact us for further information. Please also see the numerous Better Business Bureau complaints about PSA/DNA and the photo at left for two blatant examples of PSA/DNA incompetence. Q: Why should I buy here? A: Unlike our competitors, at AutographsForSale.com we sell only REAL AUTOGRAPHS. If their price seems too good to be true, BEWARE! You're not saving money if you end up buying a fake! We've been in business since 1999 and 95% of our thousands of satisfied customers rated us Excellent or Good. Every item you see here is IN STOCK AND READY TO SHIP IMMEDIATELY. WE DON'T DROP SHIP! If you have a specific question about our products or your order's shipping status, we can answer it without having to call some other company's warehouse in a different time zone. We stand behind our products because we OWN our products, and we take pride in shipping quickly and providing superb customer service. Q: What is your return policy? A: Unframed, unpainted items excluding display cases shipped within the US carry an unconditional 7 day guarantee. If you return the product undamaged within 7 days of receipt with the original COA you will receive credit or refund less shipping fees. INTERNATIONAL ORDERS, SHIPPING FEES, APPAREL, DISPLAY CASES, FRAMED OR HAND PAINTED ITEMS ARE NON-REFUNDABLE. Orders returned due to customer error, inaction or refusal will be charged a 25% restocking fee. Returns received after the 7 day period MAY be accepted for refund less a 25% restocking fee at our discretion. For customer service please send us an e-mail or call 858-384-7057. Q: Will I get the exact same 8x10 photo shown? A: For actors, actresses, musicians and other non-sports 8x10s, YES YOU WILL. The scans for some signed SPORTS 8x10 photos are REPRESENTATIVE ONLY. The player will be depicted with the same team but may be a different pose or be signed with a different color pen. Please e-mail questions about specific poses. Q: What forms of electronic payment do you accept? A: American Express, Discover, MasterCard, Optima, Visa and PayPal (PLEASE NOTE: PAYPAL ORDERS CAN ONLY BE SHIPPED TO CONFIRMED UNITED STATES ADDRESSES). Q: I'm not comfortable using my credit card on the internet. Can I still order? A: This Yahoo-hosted site uses 128 bit encryption so chances of your info being stolen are extremely remote. However, you may place phone orders at 858-384-7057. Q: I am ordering a gift to be delivered directly to the recipient. Will a receipt be inside or attached to the package? A: No. Because many AutographsForSale.com orders are gifts, the only receipt is sent electronically to the e-mail address provided; the actual shipment will not include any invoice or receipt. Q: Do your items come framed? A: Some items are already framed, as stated in the description and title. Other items can be custom framed in less than 2 weeks; send us an e-mail about the item(s) you are interested in having framed and we will promptly provide details. FRAMED ITEMS ARE NON-REFUNDABLE. Q: Do your items come with display cases? A: Every autographed baseball, golf ball or hockey puck purchased comes with a free hard plastic cube display holder. Display cases for larger items such as basketballs, footballs and mini helmets can be purchased via special order, e-mail us for current availability and pricing. Q: I'm looking for an autograph not on your site. Can you get it for me? A: Possibly. Send us an e-mail with a detailed description of what you're looking for to receive a prompt reply. SHIPPING RATES Domestic orders normally will be shipped USPS Priority Mail or FedEx Ground. 99% of orders ship the same or next business day. Unlike our competitors, we never drop ship, we stock everything we sell. Domestic orders can be expedited via Overnight or 2nd Day. International orders ship via USPS Priority Mail International (fast) or Express Mail International (faster).
FEDEX GROUND OR USPS PRIORITY MAIL TO CALIFORNIA |